November 17, 2006 lecture by Gayna Williams for the Stanford University Human Computer Interaction Seminar (CS547). This talk presents innovation on research methods used during the creation of Windows Vista to insure that users were considered at each stage of the development process; the methods highlighted include: personas, benchmarking, desirability, instrumentation, and ethnographies. CS 547 | Human-Computer Interaction Seminar: hci.stanford.edu Stanford HCI Group: hci.stanford.edu Stanford Center for Professional Development: scpd.stanford.edu Stanford University Channel on youtube: www.youtube.com